Alisandra Trench Jacket

SHOWROOM will exchange or refund any full price, unworn, unaltered, unwashed merchandise within 14 days of the received shipment date. Please note that a $5 fee is deducted when refunded for shipping. 

The purchased item(s) must be shipped back in a secure package to SHOWROOM within 14 days. 

All item(s) must be unwashed, unaltered, have it’s original tags, and the SHOWROOM "Do Not Remove Tag".

Merchandise shipped back past the 14-day window will NOT be accepted for refund or exchange.

We reserve the right to refuse any returned items if the return does not meet our policy guidelines.  In this case, the purchase may not be accepted and will be returned to the purchaser. 

All items that are final sale will have FINAL SALE in the item description and on the packing slip included in shipment.

All underwear is FINAL SALE.

Please try on all swimwear over underwear for sanitary reasons. All returned merchandise must be in "as-received" condition with all tags in place. If items are soiled, damaged, worn, used or in other than as received condition, they will be returned to the customer.

All sale items are FINAL SALE.

To initiate your return or exchange, please click here to fill out our Return Form. We will send you a prepaid return label - and feel free to use the original packaging to ship your return! If you have any questions regarding returns, exchanges or final sale items, please message us at hello@shopshowroom.com. 

Refunds

Once your return is received and processed, you will receive an email notifying you that we have received your returned item and if your return is approved for refund or if it cannot be accepted.

If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment.

Please note that a $5 fee is deducted when refunded for shipping. 

Unfortunately, we do not offer price adjustments if your item becomes discounted further.

We currently offer free shipping on purchases of $300 or more (before tax), and $5 for returns on all orders.

We accept all major credit cards & Apple Pay. 

Orders placed before 2 pm EST Monday through Friday: will be processed and shipped the same day, except for major holidays.

Purchases made after 2 pm EST: will be processed and shipped the following business day.

Orders placed on Saturday and Sunday: will be processed and shipped on the following Monday. Shipments are pending due to product availability and credit verification.

Please fill out all shipping information carefully - if information is incorrectly entered, it could cause delays in shipping.